Talk With Your Clients
We have a client that sells custom made clothing online, and they want to have closer contact with the site visitor. We talked about a survey and some other options… The conclusion was that we need to set-up Live Person for them.
Live Person is a technology that allows you, the web site owner, to see people coming on and off your web site. They can be tracked across the site, and even engaged in conversations. If they have a question, they can simply chat with you and get it answered. You can even lead them to different pages on the site with a web touring feature.
The cost? The install takes anywhere from a few minutes to a few hours, depending on how your site is set-up. The cost from www.liveperson.com is about $50-$100/month.
The ROI? We think that it is a good investment for anyone that has a site. $100 to speak with your clients live is a very good investment.